Q – Who can become a customer?
All persons and organizations entitled to Tax-Free fuel in Italy can apply for a diplomatic tax-free fuel card at Forax.
Q – How do I become a customer?
Please contact Forax by phone or by email. Upon your request, Forax will be pleased to visit your organisation in order to assist you in the process.
Q – What is the cost to become a customer and to request one or more cards?
Application to the service is free of charge.
Q – Up to how many cards can I order?
For personal use you can order up to 2 cards per vehicle.
Q – Which fuel types can I buy tax-free?
Your tax-free fuel quota will have the same fuel type as the fuel type of your vehicle. Meaning you will only be invoiced the tax-free diesel price if your vehicle has a diesel engine or the tax-free euro 95 or super 98 price if your vehicle has a gasoline engine.
Q – How does the Forax tax-free fuel card work?
The Forax diplomatic card is a post-paid card. Forax will charge you excluding excise tax and excluding VAT. The invoice contains the details of your transactions and information on your remaining fuel quota. Forax requests personal use customers to pay their invoice via automatic direct debit. Official use customers have the option to pay via bank transfer.
Q – Where can I use the Forax tax-free fuel card?
The Q8-Forax Tax-Free fuel card gives you access to the complete Q8 network in Italy, which includes more than 3.400 sites.
Q – Can the Forax diplomatic card be used outside of Italy?
No. The card can only be used in Italy, because your tax-free fuel quota is only valid in Italy.
Q – Can the Forax diplomatic card be used to pay for other products than fuel?
No, the card is limited to fuel.
Q – My card is damaged. What shall I do?
Please send a written confirmation to Forax, mentioning the card number of the damaged card, a request to stop this card and to receive a replacement card. Forax will stop your card and create a new card for you.
Q – I forgot my PIN code. What shall I do?
Please send a written request to Forax asking for a new PIN letter.
Q – Can I change my PIN code?
No, unfortunately this is technically not possible.
Q – I have tried to fuel up but my card is not working. What shall I do?
Please ensure that your Forax diplomatic card and quota are still valid, that you have entered the right PIN code and that you took the right type of fuel. If there is a shop at the fuel station, ask the shop attendant to check and clarify what the problem is. If the problem persists, please contact Forax for further investigation.
Q – My card is lost or stolen. It needs to be stopped urgently. What shall I do?
You can stop your Forax diplomatic card via the ‘exclusive customer login’ on www.forax.eu or confirm to Forax in writing (email or fax) that you have lost your card or that it was stolen. Please mention your name, customer number, the number of the card and let us know if you would like to receive a replacement card.
Q – How much will I pay for my fuel?
The Forax fuel price is based on the fuel price set by the oil company, excluding excise tax and VAT. Forax doesn’t charge a separate card fee. Our Customer Service Center can provide you with exact price information.
Q – When and how do I pay?
You pay after you have purchased your tax-free fuel. Personal Use customers will be invoiced on a weekly basis. For each invoice Forax will direct debit your bank account. The invoice contains the details of your transactions and information on your remaining fuel quota. Official Use customers have the option to pay via bank transfer instead of direct debit.
Q – Do I need a bank account number in Italy for the direct debit payments?
No. Forax uses the European SEPA Direct Debit scheme. If your bank has joined the SEPA Direct Debit scheme, your tax-free fuel purchases can be debited from your European bank account outside of Italy.
Q – How do I receive my invoice?
Your electronic invoice will be e-mailed to you. The invoice will be attached as a pdf-file in the e-mail. You can also download your invoice via the ‘exclusive customer login’ on www.forax.eu.
Q – I am leaving Italy. What shall I do?
Please send a written request to Forax confirming you are leaving Italy and your diplomatic fuel cards should be stopped. Forax will stop your cards. Forax will close your customer account once all remaining transactions have been invoiced and paid.
Q – Other questions?
Please contact us, one of our assistants will treat your request personally in English, French, Italian or Spanish.